With recent media coverage surrounding Covid-19 (Coronavirus), we understand that you may have some questions about your upcoming travel plans. The safety of all of our customers and staff is our highest priority and we are monitoring the situation closely. Please see below for a full list of our most frequently asked questions about travel. The situation is changing rapidly and we will be updating this page as we are notified of any changes by the FCO, but for up-to-the-minute advice, please visit: https://www.gov.uk/guidance/travel-advice-novel-coronavirus
We understand that the situation regarding Coronavirus is concerning for everyone, but we’d like to re-assure you about taking a holiday with Travel Editions. We are closely monitoring the FCO and ABTA advice in order to best look after our customers and ensure that we are able to act on your behalf with the most up to date travel information.
We will contact customers with bookings that need to change or cancel because of updated travel restrictions. Our dedicated team will call you and follow up with an email if your tour is affected by travel restrictions.
You can view the latest information online quickly via the FCO website if you would like to see the most up to travel advice please follow the link below: https://www.gov.uk/guidance/travel-advice-novel-coronavirus
If your travel destination is not on the advisory list then your holiday is not currently affected by travel restrictions.
Most holidays in the next few weeks have been cancelled according to government advice. Those further ahead are still planned to be going ahead, but clearly the situation reqarding various countries’ situation and response to the crisis is changing rapidly on a day by day basis. At present, we are looking at tours 21 days ahead on a day by day basis so that we can process all the administration required in a controlled manner. It is very likely that more tours will cancel as we head into April and May, but at present we have no way of predicting which tours and when. If you decide to cancel your holiday ahead of our decision, our normal terms and conditions apply and you will incur cancellation charges accordingly. If the tour is subsequently cancelled by us, you will not be entitled to a refund of these cancellation charges.
For up to date information we would like to refer you to ABTA’s comprehensive Q&A’s page: https://www.abta.com/news/coronavirus-outbreak
Here you can find most of the answers to different scenarios. If you still have individual questions about your break after visiting this page then please feel free to contact us to discuss your options. Where possible, please contact us by email as our phone lines have been extremely busy. We will get back to you as soon as possible.
Of course, our office is open: Mon – Fri: 9am – 5pm , however, we are experiencing higher volumes of calls than normal, so we appreciate your patience. The best form of contact and will be answered out of hours and over the weekend is by email: tours@traveleditions.co.uk
Updated 16/03/20
