Travel Editions Covid19 Travel Arrangements

As the nation emerges slowly from lockdown, the prospect of being able to travel is starting to become apparent, and we have a wonderful range of holidays, both in the UK and abroad. But it is critical that you, our valued customers, feel both safe and confident to travel, and, just as importantly, are as safe as it is possible to be, when on tour. Of course, the information, scientific advice and government rules are changing on an almost daily basis, but rest assured that your safety is our number one consideration when assessing if a tour should go ahead and what measures need to be implemented to ensure that it operates as safely as possible.

Your safety

  • Ahead of your departure, we’ll send you a free ‘Travel Safe’ kit containing face masks for the holiday, flight-friendly bottles of hand sanitiser and packs of anti-bacterial wipes.
  • We will ensure that coach companies deep clean the coach prior to each tour and disinfect at the end of each day and, where possible, during stops, to minimise the risk of infection and bacteria spreading.
  • Our tour managers’ and guides’ safety is also paramount – we need them to stay healthy to ensure the smooth running and delivery of the tour. So baggage handling needs to be undertaken by each member of the group and cross handling kept to a minimum. The “baggageman” service may be something to consider on our train and UK tours, if this is an issue for you.
  • Our insurance provider offers COVID-19 coverage in the event that you should fall ill on holiday as a result of the virus and need to return home.

 Social distancing measures:

  • On all our tours (where applicable) we will include “Whisper” headsets so that guests can socially distance but still clearly hear the commentary from the guide/tour manager/lecturer.
  • We will use coaches with more seats than passengers on the tour so that as much social distancing is maintained as possible. Where necessary and as numbers dictate, we will use two coaches to ensure that the appropriate and approved social distancing measures advised at the time can be met.
  • At hotels and restaurants, we will request all partner suppliers use oversized rooms where possible when providing group meals, to maintain a sensible social distance to ensure guests feel, and stay, as safe as possible.
  • We will also ensure that places visited have measures in place to maximise social distancing in compliance with any current guidelines.
  • We will reduce capacity on tours as appropriate, to ensure that social distance rules can be met.
  • We would also ask that all guests play a part in ensuring that they observe all protocols in place. Our tour managers will be instructed to emphasise this at all times.

Amendments and flexible booking conditions

  • It is not clear as yet, which venues will be able to accept groups and on what basis. We will constantly monitor each and every tour to ensure that it can be delivered as close to the advertised programme as possible. When a change is required, we will do our utmost to ensure that this information is advised as soon as possible.
  • COVID 19 refund promise - 100% money back if you’re required to self-isolate due to COVID-19 and unable to travel. We will obviously require authentication if this is the case.

Clearly, no-one can guarantee 100% safety from this or any other virus, but it is sensible and responsible for us to foresee issues and plan for them so that our clients feel as safe as possible and are exposed to a minimum level of risk. It may be that scientific advances preclude the need for some or all of these measures, and we are obviously hopeful that this is the case. For some people, any risk is too much and we respect that decision, too, but we would like to assure those that want to travel, that our tours will be as safe as possible within reasonable constraints.


Coronavirus Latest Information

The situation is changing rapidly and we will be updating this page as we are notified of any changes by the FCO, but for up-to-the-minute advice, please visit: https://www.gov.uk/guidance/travel-advice-novel-coronavirus

Should I be worried about booking a holiday?

We understand that the situation regarding Coronavirus is concerning for everyone, but we’d like to re-assure you about taking a holiday with Travel Editions. We are closely monitoring the FCO and ABTA advice in order to best look after our customers and ensure that we are able to act on your behalf with the most up to date travel information. 

What will happen if my holiday is affected?

We will contact customers with bookings that need to change or cancel because of updated travel restrictions. Our dedicated team will call you and follow up with an email if your tour is affected by travel restrictions.

You can view the latest information online quickly via the FCO website if you would like to see the most up to travel advice please follow the link below: https://www.gov.uk/guidance/travel-advice-novel-coronavirus

Should I cancel my holiday?

Most holidays in the next few weeks have been cancelled according to government advice.  Those further ahead are still planned to be going ahead, but clearly the situation reqarding various countries’ situation and response to the crisis is changing rapidly on a day by day basis. At present, we are looking at tours 21 days ahead on a day by day basis so that we can process all the administration required in a controlled manner.  It is very likely that more tours will cancel as we head into July & August but at present we have no way of predicting which tours and when.  If you decide to cancel your holiday ahead of our decision, our normal terms and conditions apply and you will incur cancellation charges accordingly.  If the tour is subsequently cancelled by us, you will not be entitled to a refund of these cancellation charges.

For up to date information we would like to refer you to ABTA’s comprehensive Q&A’s page: https://www.abta.com/news/coronavirus-outbreak

Here you can find most of the answers to different scenarios. If you still have individual questions about your break after visiting this page then please feel free to contact us to discuss your options. Where possible, please contact us by email as our phone lines have been extremely busy.  We will get back to you as soon as possible.

What is a Refund Credit Note?

  1. A Refund Credit Note entitles you to rebook a holiday at a future date. You can use it to book any time up until the expiry date of 31st March 2021, although the date you actually travel can be any time beyond that
  2. A Refund Credit Note is financially protected, just like your original booking. If your original booking, for example a package holiday with flights, came with ATOL financial protection, the RCN will still provide this protection. If your original booking came with ABTA financial protection, for example a cruise holiday or other package holiday including rail travel, the RCN will still provide this protection.
  3.  A Refund Credit Note retains your right to a cash refund, right up until the time it expires. If you’ve not been able to use your RCN to book a new holiday, we’ll automatically issue you a cash refund upon its expiry on 31st March 2021.

For more information and ABTA advice, please click here https://www.abta.com/news/coronavirus-outbreak

Can I speak to someone to discuss my booking?

Our phone lines are open Monday to Friday 10am -2pm but you can leave a recorded message at any other time. The best form of contact and will be answered out of hours and over the weekend is by email: tours@traveleditions.co.uk 

 

 

Updated 04/07/20