Travel Editions do our utmost to protect your privacy. If you request our brochure, sign up to receive our weekly e-newsletter or make a booking with us, this policy explains what information about you we will collect, how we will use it, the conditions under which we may disclose it to others, and how we keep it secure.
The core principles of our policy:
1. We collect and use individual client details only where we have legitimate business reasons and are legally entitled to do so.
2. We are transparent in our dealings with you as to what information about you we will collect and how we will use your information.
3. We use personal data only for the purpose(s) for which they were originally collected.
Personal information we collect
When you contact us (by e-mail, phone, fax, letter, in person or via our website) to enquire about our tours, receive further information or make a booking, we must collect personal details in order to fulfil your request.
Most of the time we need only your name and contact details (telephone number, postal address and/or e-mail address), but if you plan to enter into a contract with us by making a booking, we require further information relating to you (and your travel companion(s), if applicable). These may include:
– Full name(s) and addresse(s);
– Dates of birth;
– Passport details;
– Travel insurance details;
– Credit/debit card or other payment details;
– Emergency contact details;
– Special requirements (such as a disability or medical condition which may affect your enjoyment of the tour, as well as any dietary restrictions).
We may also ask some further voluntary questions during registration for certain services (for example, the destinations or themes of holidays you are most interested in) so we can gain a clearer understanding of our clients.
You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to you acting on their behalf in all your dealings with us.
How we use and retain your personal data
Protecting your data
We ensure that we have appropriate physical and technological security measures in place to protect your information, and that when we out-source any processes that the service provider has necessary security accreditations.
The information you provide to us is held in our reservations and CRM systems, each of which are located on the servers of approved third-party suppliers. These third parties are TigerBayand Radar Marketing.
We are compliant with PCI DSS, which means that we adhere to high security standards in order to protect your payment card details when you make payments to us.
We do not share your personal information with others for marketing purposes.
Transferring information outside the EEA
There are circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA) in order to manage your booking. Transfers to these countries will be protected by appropriate safeguards, namely the use of data protection clauses.
Our service providers will not retain any personal data that we process for longer than is necessary for the purpose of your booking.
Your rights under data protection law are:
(a) The right to access;
You have the right to know what personal data we hold about you, where we process it and to be able to access it. We will supply you with a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a fee.
(b) The right to rectification;
You have the right to have any inaccurate personal data we hold about you rectified and, for the purposes processing a booking, to have any incomplete details completed.
(c) The right to erasure;
In some circumstances, you have the right to have your personal details erased without delay unless we have to comply with a legal obligation. Those circumstances include that your personal data is no longer necessary in relation to the purposes for which we collected it or you withdraw consent for us to process it.
(d) The right to restrict processing;
You have the right to restrict the processing of your personal data if you contest its accuracy, it was processed unlawfully or we no longer need the personal data for the purposes of our processing. Where processing has been restricted on this basis, we may continue to store your personal data.
(e) The right to object to processing;
– If the processing is based on the justification ‘necessary for a public interest’ or ‘necessary for the purposes of the legitimate interests pursued by the controller’;
– If personal data is processed for marketing purposes; and
– If personal data is processed for scientific, historical research or statistical purposes
(f) The right to data portability;
You have the right to receive your personal data from us in an accessible and readable format.
(g) The right to complain to a supervisory authority; and
If you believe that the way we process your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your residence, your place of work or the place of the alleged infringement.
(h) The right to withdraw consent.
As we can only process your personal information with your consent, you have the right to withdraw that consent at any time.
You may exercise any of your rights in relation to your personal data by contacting us on 02072510045 or email@example.com.
Links to other websites
We will not contact you for marketing purposes by post or e-mail unless you have given us prior consent to do so.
If you are subscribed to receive our weekly e-newsletter then we track whether you open the message. Unless you have chosen not to download images automatically in your e-mail provider, your opening of the e-mail will report back to our systems that you have read the message. We also employ tracking of any links you click in our messages.
You may unsubscribe at any time. Please contact us on 02072510045 or firstname.lastname@example.org to update your marketing preferences.
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Disclaimer/Terms and Conditions of use
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We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies", and we obtain certain types of information when your web browser accesses the Website. Third parties might also do this on the Website. Examples of information we collect and analyse using technology which is not readily apparent include the Internet Protocol (IP) address used to connect your computer to the internet; log in; email address; password; computer and connection information such as browser type and version, operating system and platform; the full Uniform Resource Locators (URL), click stream to, through and from the Website, including date and time; cookie number; pages viewed or searched for; your site history, and phone number used to contact us. A number of companies offer utilities designed to help you visit websites anonymously. We want you to be aware that these tools exist.
What are Cookies?
The "help" portion of a toolbar on most browsers will tell you how to protect your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However if you turn cookies off you won't have access to some of the features that make the Website more efficient and services may not function properly.
Does Travel Editions share the information received?
Travel Editions collect and use your personal information to operate Travel Editions and deliver any services you have requested. Travel Editions does not use or disclose sensitive personal information, such as race, religion or political affiliations, without your explicit consent.
Travel Editions may disclose personal information in the following circumstances:
Travel Editions may share data with trusted partners to help us perform statistical analysis. All such third parties are prohibited from using your personal information except to provide these services to Travel Editions, and they are required to maintain the confidentiality of your information. We will give out personal information as required by law, for example to comply with a Court Order, to enforce our terms and conditions or to protect the safety and security of users on the Website.
How secure is information about me?
The importance of security for all personally identifiable information associated with our users is of utmost concern to us. We take technical, contractual, administrative and physical steps to protect all of the user information we hold. Despite this no system is 100% secure and you acknowledge that the information you give us is at risk. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log out when using a shared computer and take steps to make sure your personal information has not been stored by that computer or a network connected to it.
What choices do I have?
The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. You can visit sites on the internet that will tell you more about webbugs and what to do about them. There are products which allow anonymous browsing.